FAQ

What if I have an extremely urgent order?

We aim to be flexible and accommodate rush orders. Please give us a call and we’ll do our best to complete your rush order.

How much does it cost?

Up to 30 minutes: $19.95
Up to 120 minutes: $24.95
Up to 360 minutes: $39.95 (VHS EP and LP tapes)

Please note: If you have over 10 tapes you receive a discount! The price for a 10+ quantity order is a flat $19.95 for each tape to DVD transfer and $29.95 for long play or extended play VHS tapes, which we divide by 2 hour increments. Film reels are not included.

Which video formats do you transfer?

We can transfer nearly every single video type, from VHS, S-VHS, VHS-C video tapes8mm film, 16mm film, super8 filmHi8, Video8, Hi8 Digital 8, MiniDV, HDV and DVCAM tapes! As an optional service video tapes and film can be transferred  to external hard drive (provided by customer) or Blu-ray.

What will happen to the original copies of my video?

Your tapes do not leave B.C.! Unlike many of our competitors, we do not ship tapes out of province or overseas. Upon completion of your project, we will return your original video to you along with your new digital copy. Although it may be tempting to discard your original tape we recommend keeping them.

What are your hours of operation?

We are open Monday to Friday from 9am to 5pm PST (except holidays).

What areas do you serve?

We proudly serve most cities and communities throughout BC including Vancouver and the lower mainland, Kelowna, Vernon, Penticton, Kamloops, Prince George.  We also convert many collections from Alberta.

Do you accept orders from other areas?

Yes.  If you would like to mail or courier your collection to us, please call us first and we’ll make all necessary arrangements.

Do you watch all of the film and tape?

No.  For a combination of privacy and to keep costs reasonable we do not watch each moment of every tape.  We do however spot check during and after the transfer.  Our process and specialized equipment greatly benefit the quality of each transfer.

Are all DVD transfers more or less the same quality.

Not at all.  We go to great lengths to match up tapes with the right gear to produce high-quality results.  Unfortunately,  there are many amateurs with poor equipment and limited knowledge that can result in very poor quality transfers.  Surprisingly many of the big box stores (who send the tapes away to third party providers, often overseas) are also poorly rated.  This is probably due to the mass factory approach.

Can I do it myself?

Yes.  If you have the correct players and basic knowledge you can do your own transfers.  If you can’t afford it or you’re not concerned about quality or your time, it can be a viable route.  If you don’t have all the proper gear, then it could cost hundreds or thousands to get all the right equipment.  We do feel, however; that of all the things to compromise and cut back on, a lifetime of irreplaceable memories may not be at the top of the list.

Ready to capture your memories for a lifetime? Get started!

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